Cookies
Cookies are small files that a website stores in your browser. Similar technologies (local storage of the browser) work the same way. This page explains which ones tricho.doctor uses.
Your choice
When you first visit, the banner offers Accept, Reject and Settings at the same level. Optional cookies are not used before you agree. Rejecting them does not limit your use of the shop. You can change your choice at any time via "Cookie settings" in the footer of every page.
Necessary cookies
They are needed for the website to work and do not require consent.
| Name | Purpose | Lifetime |
|---|---|---|
| td_session | keeps you signed in to your customer account | 90 days from the last visit |
| td_consent | remembers your cookie choice | 12 months |
| td_vid | random identifier linking your consents and an anonymous assistant conversation; set only when you make a choice | 12 months |
| td_country | chosen delivery country; it also sets the currency of the prices | 12 months |
| td_lang | chosen language | 12 months |
| td_protocol | the products of your latest Personal Protocol (not your answers), signed by our server; used to apply free delivery for a complete protocol | 30 days |
| td_cart (browser storage) | content of your cart | 30 days |
| td_checkout_keys (browser storage) | lets you return to an unfinished payment | until deleted |
| td_checkout (browser storage, this tab only) | an unfinished payment in this tab | until the browser tab is closed |
| td_quiz (browser storage) | answers of a test you have not finished, so that you can continue it; they stay in your browser and are not sent until you finish the test | 7 days from the last change |
| td_carry (browser storage, this tab only) | your test answers when you switch the language of the site | removed as soon as the new page opens |
| td_last_protocol, td_prev_protocol (browser storage) | your latest and previous protocol (products, concern and level — not your answers), to show what changed after you retake the test | latest: until the next test; previous: 7 days |
| td_saved_protocol (browser storage, this tab only) | the key of a protocol you saved under a personal link | until the browser tab is closed |
| td_assistant (browser storage) | open assistant conversation | until the browser tab is closed |
| td_exit_seen (browser storage) | when we last showed the invitation to the test, so that it does not repeat — only if this invitation is switched on | until deleted |
Our payment provider Stripe may use its own necessary cookies on its payment page to process the payment securely and prevent fraud.
Analytics cookies — only with your consent
| Provider | Purpose | Lifetime |
|---|---|---|
| Google Analytics 4 (cookies ga, _ga*) | statistics of visits and use of the website | up to 2 years |
Google Analytics is used only if you allow analytics cookies; otherwise it is not loaded with cookies (Google Consent Mode with all storage denied).
Marketing cookies — only with your consent
We currently use no marketing cookies. If this changes, we will list them here and ask for your consent.
Statistics without cookies
Our own visit statistics and click map work without cookies and without storing your IP address, so they do not require consent. Details in the Privacy Policy.
How to delete cookies
You can delete cookies in your browser settings at any time. After deletion the banner will ask for your choice again.