Delivery and Payment
We deliver to the Czech Republic, Poland and Germany through Packeta (Zásilkovna) and its partner carriers. The exact price for your order is always shown at checkout before you pay.
Czech Republic
| Delivery method | Price |
|---|---|
| Pick-up point | 99 CZK |
| Z-BOX | 99 CZK |
| Home delivery | 129 CZK |
Free delivery for orders from 2,500 CZK.
Poland
| Delivery method | Price |
|---|---|
| Pick-up point | 15 PLN |
| Parcel locker | 15 PLN |
| Home delivery | 24.90 PLN |
Free delivery for orders from 430 PLN.
Germany
| Delivery method | Price |
|---|---|
| Parcel shop / pick-up point | 5.90 EUR |
| Home delivery | 6.90 EUR |
Parcel lockers are not offered in Germany at the moment. Free delivery for orders from 100 EUR.
Delivery times
We usually pack your order and hand it over to the carrier within 1–2 working days after payment. We ship Monday to Friday; orders paid by 12:00 (Prague time) count from that day, later orders from the next working day. Weekends and public holidays are not counted. Estimated delivery after handover:
- Czech Republic: 1–2 working days
- Poland: 2–3 working days
- Germany: 2–4 working days
These times are estimates, not guaranteed dates. You will receive an e-mail with the tracking number when the parcel is on its way.
Payment
All orders are paid in advance online on the secure page of our payment provider Stripe. Available methods depend on your market and device — usually payment card, Apple Pay and Google Pay; in Poland also BLIK and Przelewy24. You will always see the methods available to you before paying. The invoice is sent to you by e-mail after payment.
Uncollected parcel
If you do not collect the parcel, it is not treated as a withdrawal from the contract. When the parcel comes back to us, we will contact you and agree on re-sending (at the cost of the new shipment) or cancelling the order.
Damaged parcel
If the goods arrive damaged, leaking or with an already broken protective seal, this is a complaint, not an ordinary return. Please take photos before using the product and contact us — see Returns and complaints.
Delivery prices and times
Czech Republic
- Pickup point: 99 Kč
- Parcel box: 99 Kč
- Home delivery: 129 Kč
- Free delivery from 2500 Kč
- Delivery time after dispatch: 1–2 working days.
Poland
- Pickup point: 15 zł
- Parcel box: 15 zł
- Home delivery: 24.90 zł
- Free delivery from 430 zł
- Delivery time after dispatch: 2–3 working days.
Germany
- Pickup point: €5.90
- Home delivery: €6.90
- Free delivery from €200
- Delivery time after dispatch: 2–4 working days.
Free Shipping for the complete protocol. If your order includes every product of your Personal Protocol of 2 or more products (one or more of each), delivery is free by any method. Valid for delivery to: Czech Republic, Poland. If a product of the protocol is removed from the order, the usual free delivery threshold applies.
Packing and hand-over to the carrier: 1–2 working days after payment.
We ship Monday to Friday. An order paid on a working day by 12:00 (Prague time) counts from that day, a later one from the next working day. All times are in working days and may be longer around public holidays.