Frequently asked questions
Answers to the questions customers most often ask about TRICHO DOCTOR scalp and hair care.
How do I know which TRICHO DOCTOR protocol is right for me?
Start with the short scalp test on our website. It takes your main scalp and hair concern into account and selects the matching care routine.
Why does TRICHO DOCTOR offer protocols rather than one universal product?
Because cleansing, leave-in care and additional steps each do a different job. A protocol brings the products you need together into one consistent care system.
Do I have to buy the whole recommended protocol?
No. You can start with the main recommended products and, if needed, add the other steps included in your protocol.
Can TRICHO DOCTOR products be used on their own?
Yes. Each product can be used on its own, in line with its purpose and instructions. The protocol approach, however, helps you build more consistent care.
Why do I need a leave-in lotion if I already use a shampoo?
A shampoo cleanses the scalp and is then rinsed off. A leave-in lotion stays on the scalp and continues the care between washes. So the shampoo and the lotion do different jobs and do not duplicate each other.
Can I combine products from different protocols?
Sometimes yes, especially if you have several concerns at once. But it is not a good idea to combine intensive products on your own on the principle that more is better. It is better to follow the recommended protocol.
What should I do if I have several concerns at once — for example, an oily scalp, dandruff and hair loss?
Mark all the signs that apply to you in the test. The system takes their combination into account and builds a protocol around your main concern and the accompanying ones.
Why can different products be recommended for similar symptoms?
Because similar visible signs do not always mean the same scalp condition. Flaking, for example, may come with oiliness, dryness, sensitivity or other features, so the care may differ.
What should I do if the test result seems wrong to me?
Check the answers you selected and, if necessary, take the test again. If things remain unclear or your symptoms are severe, we recommend getting a professional assessment of your scalp.
Can I take the test again?
Yes. The condition of your scalp and hair can change, so if you notice significant changes you can take the test again and get an updated recommendation.
Do I need to change my protocol if my scalp has improved?
Your care routine can be reviewed as the condition of your scalp and hair changes. After a marked improvement, simpler maintenance care may be enough.
How long should I use the protocol?
That depends on the concern and on the specific products. Some products are intended for regular use, others for a set course. The exact routine is given in your personal protocol and on the product pages.
When can I expect results?
How quickly things change depends on the initial condition of your scalp and hair, the cause of the problem and how regular your care is. There is no single timeframe and no single result that applies to everyone.
What should I do if I see no improvement?
Check whether you are using the products regularly and following the recommended routine. If the problem persists, gets worse or new pronounced symptoms appear, it is worth looking again at the cause of the condition rather than simply adding more cosmetic products.
What should I do if a product causes marked discomfort?
Stop using it. If the irritation persists or gets worse, see a dermatologist or doctor.
When does hair loss or the condition of the scalp call for a visit to a doctor?
In the case of sudden or very heavy hair loss, hairless patches that appear quickly, marked inflammation, soreness, weeping, crusts or other unusual symptoms, we recommend seeing a doctor.
Where can I find the exact instructions for using a specific product?
The current instructions are on each product’s page and are taken into account in your TRICHO DOCTOR personal protocol.
How is TRICHO DOCTOR different from ordinary hair care?
TRICHO DOCTOR does not focus on a universal product “for everyone”, but on targeted care for the scalp and hair and on selecting products consistently according to the specific concern.
Where are TRICHO DOCTOR cosmetics made?
TRICHO DOCTOR cosmetic products are made in Italy.
Get your personal protocol
Answer a few questions and receive a personalised protocol with clear reasoning for every product.