How AI & Personal Protocol Work

The TRICHO DOCTOR website offers a hair and scalp test that creates your Personal Protocol, and an AI assistant (text chat and, where available, voice). This page explains how they work and what they are not.

How the Personal Protocol is created

• Your answers in the test are evaluated by our Protocol Engine according to fixed, versioned rules set by TRICHO DOCTOR. The same answers always lead to the same Protocol.
• The Protocol recommends cosmetic products and how to use them. The price is always taken from the current price list.
• The Protocol is not created by artificial intelligence and the AI cannot change it.

What the AI assistant does

• It explains the result of the test, our products, their ingredients and how to use them, and answers questions about delivery and ordering.
• It draws only on information approved by TRICHO DOCTOR.
• It cannot change the composition of your Protocol, prices, orders or any other data; it can only show you products, open pages of the shop and, when you ask, put products into your cart — the order is always sent and paid only by you.
• AI answers may contain mistakes. Product labels, these terms and the information on product pages always take precedence.

Important — not medical advice

The test, the Protocol and the AI assistant provide information on cosmetic care. They are not a medical diagnosis, a medical service or a substitute for a doctor. If you have significant hair loss, pain, inflammation, a rash or other health problems, please consult a doctor or dermatologist.

Your data

• Some test answers may reveal information about your health. We process them only with your explicit consent, which we ask for before evaluating the test. Saving the result to your profile is a separate, optional choice.
• The AI assistant works only after you agree to it. The text chat uses the AI model of Anthropic; the voice mode uses Google Gemini. When you use the assistant on a page where you have filled in the test, the answers you selected are passed to the assistant so it can explain your result.
• Voice recordings are not stored; we keep only the text transcript of the conversation.
• You can withdraw your consents at any time.

Details, including storage periods and your rights, are in our Privacy Policy.